Claims Coordinator II: Restoration Claims Lead

ServiceMaster CDR; Willowick (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

8 Paid Holidays

401(k) with Company Match

Job summary

ServiceMaster CDR in Ohio is seeking a Claims Coordinator II to lead claims from start to finish, coordinating with customers, field teams, insurers, and internal staff to keep restoration projects on track.

The role emphasizes organization, attention to detail, and multi-tasking in a fast-paced environment. Proficiency with Xactimate, Restore 365, and MS Office is preferred. If you enjoy problem-solving and building relationships, this is a great opportunity.

Qualifications

• High School Diploma or GED required (Bachelor’s degree or equivalent experience preferred).
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service and conflict resolution skills.
• Excellent verbal and written communication abilities.
• Strong organization, time management, and multitasking skills.
• Proficiency in Microsoft Office and/or CRM software.
• Ability to manage confidential information professionally.
• Self-motivated with strong attention to detail and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Manage claims from First Notice of Loss through job completion, ensuring accurate documentation and timely updates.
• Monitor claim progress, compliance requirements, cycle times, and insurance service level agreements (SLAs).
• Maintain accurate claim records and updates within company systems, including Restore 365.
• Ensure photos, documents, estimates, and required claim information are properly collected, organized, and uploaded.
• Follow up with customers, insurance providers, and other stakeholders to obtain missing information and approvals.
• Assist with creating and reviewing estimates using Xactimate to ensure accuracy and compliance with company standards.
• Review job documentation and ensure required SLAs are followed.
• Handle customer concerns, document resolutions, and elevate issues when needed.
• Partner with Lead Technicians and internal teams to ensure claims move efficiently through the restoration process.

Skills

Xactimate experience

Restoration experience

Customer coordination

Customer service

Communication

Organization

Time management

Multitasking

CRM software

Education

High School Diploma or GED

Bachelor’s degree or equivalent experience

Tools

Restore 365

Microsoft Office

Job description

ServiceMaster CDR in Ohio is seeking a Claims Coordinator II to lead claims from start to finish, coordinating with customers, field teams, insurers, and internal staff to keep restoration projects on track.

The role emphasizes organization, attention to detail, and multi-tasking in a fast-paced environment. Proficiency with Xactimate, Restore 365, and MS Office is preferred. If you enjoy problem-solving and building relationships, this is a great opportunity.