Claims Manager / Claims Coordinator

Solid Restoration, LLC; Escondido (CA); On-site; USD 38,572 - 48,216; Full time

Job summary

Solid Restoration, LLC is looking for a Claims Manager / Claims Coordinator in Escondido, California, to oversee property restoration claims from start to finish. The ideal candidate will have hands-on experience with TPA programs, strong communication skills, and the ability to manage multiple claims efficiently. This role emphasizes organization and attention to detail to ensure compliance and effective teamwork. Compensation is competitive, ranging from $28.00 to $35.00 per hour.

Qualifications

• Experience with Contractor Connection, Alacrity, Sedgwick, and Accuserve is preferred.
• Solid grasp of the insurance restoration process required.

Responsibilities

• Managing claims from intake to closeout with precision and urgency.
• Communicating with homeowners, adjusters, TPAs, and field staff.
• Uploading documentation and notes to required platforms.
• Ensuring files meet TPA guidelines and timelines.
• Supporting mitigation and reconstruction teams.

Skills

Hands-on experience with TPA programs

Proficient in XactAnalysis

Strong communication and follow-through

Highly organized and detail-oriented

Tools

XactAnalysis

DASH

Job description

Future Opening: Claims Manager / Claims Coordinator

Solid Restoration is growing fast, and we’re looking for a Claims Manager / Claims Coordinator who knows their way around property restoration claims—and thrives in a fast‑paced, high‑accountability environment. This role is open at our San Diego location (and we’re hiring for our Dallas‑Fort Worth team as well). If you live for checklists, deadlines, and detailed documentation—keep reading.

About the Role

You’ll be the go-to person for managing claims from start to finish. That means keeping things organized, ensuring program compliance, and being the bridge between homeowners, adjusters, TPAs, and our internal teams. This is not just an admin gig—we’re looking for someone who takes ownership, solves problems, and drives claims forward every single day.

What You’ll Be Doing

• Managing claims from intake to closeout with precision and urgency
• Communicating with homeowners, adjusters, TPAs, and field staff like a pro
• Uploading documentation and notes to XactAnalysis, DASH, and other required platforms
• Ensuring files meet TPA guidelines and timelines (no exceptions)
• Supporting mitigation and reconstruction teams with solid communication and coordination
• Following up relentlessly to make sure nothing falls through the cracks

What We’re Looking For

• Hands‑on experience with TPA programs, including Contractor Connection (top priority), Alacrity, Sedgwick, and Accuserve
• Proficient in XactAnalysis and DASH by CoreLogic
• Solid grasp of the insurance restoration process (mitigation + reconstruction)
• Highly organized, detail‑oriented, and able to juggle multiple claims at once
• Strong communication and follow‑through—you don’t ghost people, ever
• A team player with a get‑it‑done attitude and a sense of urgency

Compensation: $28.00 - $35.00 per hour