Remote Church Tech Customer Success Manager

Pushpay Holdings Limited; Orangeburg (SC); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

12 paid holidays

Premium medical/dental/vision for the

Job summary

Pushpay Holdings Limited is seeking a Customer Success Manager to partner with our Head of Customer Experience and shape onboarding, training, and ongoing relationships for churches using Nurture Nurture. The role combines hands-on onboarding with strategic input to build scalable processes as we grow.

You will ride along on training trips, engage in customer conversations, and help translate strategy into systems, ensuring a high-touch, pastoral approach while driving operational backbone and

Qualifications

• Minimum 1–3 years in a customer-facing role in SaaS or tech, with strong relationship management.
• Experience working with church ministry or similar ecosystem is preferred.
• Ability to translate customer needs into actionable plans and coordinate with product/engineering teams.
• Proven ability to document processes and contribute to scalable onboarding workflows.
• Willingness to travel for trainings and team gatherings.

Responsibilities

• Lead day-to-day onboarding execution: secure access, coordinate with the dev team, build onboarding templates, keep projects moving.
• Partner with the Head of Customer Experience as the through line for customers, joining sales calls and strategy sessions.
• Run customer-facing meetings, manage ongoing monthly check-ins for assigned churches, and nurture long-term relationships.
• Translate between customers and engineering to ensure progress, and reduce escalations.
• Help document processes and playbooks to enable scale, including onboarding, support workflows, and training practices.
• Identify what can be automated or delegated while maintaining a human/pastoral touch, and help build the operational backbone.
• Travel periodically for in-person training and engagements with the Head of Customer Experience.
• Proactively support the team by identifying needs and maintaining a collaborative, non-siloed mindset.
• Understand customer needs in detail and translate strategy into systems and processes.
• Adapt to an early-stage environment with evolving playbooks and opportunities to influence direction.
• Lead discussions with executive pastors and church leadership to align expectations.
• Maintain a customer-minded, technical conversation about CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce).
• Bring meaningful church or ministry experience and translate it into effective customer success.
• Manage multiple work streams independently and prioritize without hand-holding.

Skills

Customer success

SaaS experience

Church/ministry experience

Technical aptitude

Tools

Salesforce

Planning Center

Pushpay CCB

Rock

Job description

Pushpay Holdings Limited is seeking a Customer Success Manager to partner with our Head of Customer Experience and shape onboarding, training, and ongoing relationships for churches using Nurture Nurture. The role combines hands-on onboarding with strategic input to build scalable processes as we grow.

You will ride along on training trips, engage in customer conversations, and help translate strategy into systems, ensuring a high-touch, pastoral approach while driving operational backbone and