Remote Child Support Case Processing Analyst

Business and Financial Operations; Lake City (FL); Hybrid; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

The Florida Department of Revenue's Child Support Program seeks a Revenue Specialist II to support the Case Assessment Team in Gainesville or Lake City. You will process child support cases, coordinate with internal and external partners, research and resolve case issues, and assist customers with inquiries and service requests.

The role emphasizes critical thinking, data analysis, and problem-solving to improve case outcomes and ensure timely case resolution.

Qualifikationen

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II (internal candidate).
• Experience with customer support and case management.
• Strong research and analytical skills for case data analysis.
• Ability to coordinate with internal and external partners.

Aufgaben

• Process child support cases and maintain case data.
• Coordinate with internal and external partners.
• Research and resolve case issues.
• Assist customers with inquiries and service requests.

Kenntnisse

Customer support

Case management

Research

Analytical skills

Coordination with partners

Jobbeschreibung

The Florida Department of Revenue's Child Support Program seeks a Revenue Specialist II to support the Case Assessment Team in Gainesville or Lake City. You will process child support cases, coordinate with internal and external partners, research and resolve case issues, and assist customers with inquiries and service requests.

The role emphasizes critical thinking, data analysis, and problem-solving to improve case outcomes and ensure timely case resolution.