Child Support Case Resolution Analyst

Business and Financial Operations; Largo (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Florida Department of Revenue's Child Support Program in Largo, FL is seeking a Revenue Specialist II to process cases, coordinate with partners, and resolve issues while assisting customers. This internal agency advertisement requires current employment within the department.

The role emphasizes strong analytical and customer service skills with a collaborative, problem‑solving approach to casework.

Qualifications

• Must be currently employed with the Florida Department of Revenue in the Child Support Program.
• Did not accept a lateral transfer within the last 12 months (excluding hardship transfers).
• Ability to research and resolve case issues.
• Strong customer support and problem‑solving skills.
• Ability to gather information and analyze case data.

Responsibilities

• Process child support cases in a timely and accurate manner.
• Coordinate with internal and external partners as needed.
• Research and resolve case issues to support service delivery.
• Assist customers by providing guidance and information.

Skills

Research & case resolution

Customer support

Problem solving

Data gathering & analysis

Job description

Florida Department of Revenue's Child Support Program in Largo, FL is seeking a Revenue Specialist II to process cases, coordinate with partners, and resolve issues while assisting customers. This internal agency advertisement requires current employment within the department.

The role emphasizes strong analytical and customer service skills with a collaborative, problem‑solving approach to casework.