Child Support Case Processing Analyst - 73004684

Business and Financial Operations; Largo (FL); On-site; USD 48,000 - 58,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, Largo, FL, seeks a Revenue Specialist II to process cases on the Interstate Actions Team. The role involves coordinating with internal and external partners, initiating requests, researching issues, gathering data, and making decisions based on case documentation.

Located in Largo, Florida, this full-time position offers 40 hours per week with 8am–5pm hours and potential eligibility for part-time telework after training.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Proven critical thinking and problem-solving skills.
• Experience in customer service and case analysis.

Responsibilities

• Process cases on the Interstate Actions Team and provide customer support.
• Initiate requests, research case issues and gather data.
• Analyze data and make decisions based on case documentation.
• Coordinate with internal and external partners and legal services providers.

Skills

Critical thinking

Customer service

Case analysis

Coordination with partners

Job description

This Revenue Specialist II position with the Florida Department of Revenue's Child Support Program processes cases on the Interstate Actions Team, providing customer support and coordinating with internal and external partners. The role involves initiating requests, researching case issues, gathering and analyzing data, and making decisions based on case documentation. Located in Largo, Florida, the position is full-time (40 hours/week, 8am–5pm Monday–Friday) with potential eligibility for part-time telework after training.

Key qualifications:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Critical thinking and problem-solving skills
• Customer service and case analysis experience
• Ability to coordinate with internal and external partners and legal services providers