Child Support Case Processing Analyst - 73006187

Business and Financial Operations; Lake City (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks a Revenue Specialist II to support the Case Assessment Team in Gainesville or Lake City. You will process child support cases, coordinate with internal and external partners, research and resolve case issues, and assist customers with inquiries and service requests.

The role emphasizes critical thinking, data analysis, and problem-solving to improve case outcomes and ensure timely case resolution.

Qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II (internal candidate).
• Experience with customer support and case management.
• Strong research and analytical skills for case data analysis.
• Ability to coordinate with internal and external partners.

Responsibilities

• Process child support cases and maintain case data.
• Coordinate with internal and external partners.
• Research and resolve case issues.
• Assist customers with inquiries and service requests.

Skills

Customer support

Case management

Research

Analytical skills

Coordination with partners

Job description

A Revenue Specialist II position with the Florida Department of Revenue's Child Support Program, based in Gainesville or Lake City. The analyst processes child support cases, coordinates with internal and external partners, researches and resolves case issues, and assists customers. This role is part of the Case Assessment Team and involves critical thinking, problem-solving, and data analysis to support child welfare outcomes.

Key qualifications

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Experience with customer support and case management
• Strong research and analytical skills for case data analysis
• Ability to coordinate with internal and external partners
• Eligible for telework after completing required training