Remote-Eligible Child Support Case Analyst

Florida; Leesburg (FL); Hybrid; USD 38,000 - 45,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program seeks a dedicated Revenue Specialist II in Leesburg to provide customer support for child support cases and help ensure accurate case processing.

duties include initiating and responding to requests, coordinating with partners, researching and resolving issues, gathering information, and making decisions based on case data. This role offers training and potential telework after proficiency is achieved.

Qualifications

• Experience processing information using a computer system.
• Experience researching information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Experience processing information

Experience researching information

Experience communicating with others

Job description

The Florida Department of Revenue’s Child Support Program seeks a dedicated Revenue Specialist II in Leesburg to provide customer support for child support cases and help ensure accurate case processing.

duties include initiating and responding to requests, coordinating with partners, researching and resolving issues, gathering information, and making decisions based on case data. This role offers training and potential telework after proficiency is achieved.