Remote QA Specialist – Child Support Operations Analyst

Florida; Orlando (FL); Hybrid; USD 42,000 - 55,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program is seeking a dedicated Child Support Case Processing Quality Assurance Specialist in Orlando. This role supports the team, reviews cases, and drives quality by analyzing data and providing feedback to colleagues.

You will engage in research, case reviews, and special projects, while ensuring timely and accurate processing, including handling inquiries and initiating responses.

Qualifications

• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through reporting, speaking, or presentations to diverse audiences.

Responsibilities

• Completing Quality Assurance tasks and reviews.
• Providing guidance and feedback to team members.
• Assisting with Collaborative Monitoring.
• Completing special projects and case reviews.
• Initiating and responding to requests.
• Researching and resolving case issues.
• Gathering information and analyzing data.

Skills

Quality Assurance

Data analysis

Communication

Research

Problem solving

Job description

The Florida Department of Revenue’s Child Support Program is seeking a dedicated Child Support Case Processing Quality Assurance Specialist in Orlando. This role supports the team, reviews cases, and drives quality by analyzing data and providing feedback to colleagues.

You will engage in research, case reviews, and special projects, while ensuring timely and accurate processing, including handling inquiries and initiating responses.