Remote Charter & Events Operations Coordinator

Twoconnect; United States; À distance; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Permanent work from home

HMO with 2 free dependents

Medical reimbursements

Training programmes

Company outings

Résumé du poste

Twoconnect seeks an experienced Charter & Events Operations Coordinator to provide day‑to‑day operational coordination and administrative support across charter bookings, guest communications, payment administration, fleet and partner management, and event operations. The role requires strong organisation and the ability to manage multiple bookings and stakeholders independently.

The ideal candidate has 3+ years in operations coordination within charter or tourism, excellent attention to detail,

Qualifications

• Minimum 3 years' experience in operations coordination or similar.
• Experience in charter or tourism operations is essential.
• Strong organisational and time-management skills.
• Excellent written and verbal communication with guests and partners.

Responsabilités

• Manage charter booking administration, including invoicing and calendars.
• Monitor and follow up payments for bookings and events.
• Respond to enquiries and provide information on bookings, vessels, and rates.
• Coordinate pre-charter guest communications and policies.
• Maintain booking files and share passenger details with onsite teams.
• Update vessel rates, inclusions, and availability with agents/partners.
• Build relationships with boat owners and add new vessels to the fleet.
• Maintain fleet documentation and update listings across websites.
• Coordinate private charter enquiries and negotiate rates as needed.
• Manage event booking administration and related guest communications.
• Prepare passenger manifests and coordinate briefing calls.
• Provide manifests and operational info to onsite event teams.
• Send post-charter review communications and follow processes.
• Maintain master sheets, templates, and training docs.
• Support data collection and reporting activities.

Connaissances

Organization

Customer service

Attention to detail

Communication

Multi-tasking

Outils

Booking system

Spreadsheets

Calendar management

CRM software

Description du poste

Twoconnect seeks an experienced Charter & Events Operations Coordinator to provide day‑to‑day operational coordination and administrative support across charter bookings, guest communications, payment administration, fleet and partner management, and event operations. The role requires strong organisation and the ability to manage multiple bookings and stakeholders independently.

The ideal candidate has 3+ years in operations coordination within charter or tourism, excellent attention to detail,