Hospitality Operations & Service Coordinator

Alegria Travel Services; United States; À distance; MXN 167 000 - 301 000; Plein temps

Avantages offerts par ce poste

Remote work

Professional development

Training and team support

Exposure to hospitality coordination

Résumé du poste

Alegria Travel Services is seeking an organized, service-oriented professional to support hospitality-related operations and help deliver a smooth, positive experience for clients. The role focuses on coordinating service details, managing inquiries, and maintaining records.

You will communicate with clients and service providers, assist with organizing hospitality services and customer requirements, monitor requests, and help gather feedback to drive improvements.

Qualifications

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Professional approach to customer service and problem-solving.
• Attention to detail and ability to manage multiple tasks.
• Comfortable using email, spreadsheets, and online collaboration tools.
• Ability to work independently and coordinate effectively with a team.
• Previous experience in hospitality, customer service, administration, or operations is an advantage.

Responsabilités

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up to ensure timely responses.
• Address routine service concerns and direct complex issues to the appropriate team member.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Connaissances

Organizational skills

Time management

Communication skills

Customer service

Problem solving

Attention to detail

Email spreadsheets

Independent work

Outils

Email

Spreadsheets

Online collaboration tools

Description du poste

We are seeking an organized and service-oriented professional to support hospitality-related operations and help deliver a smooth, positive experience for clients. The successful candidate will assist with coordinating service details, managing inquiries, maintaining records, and communicating with clients and service providers.

This position is suited to someone who enjoys planning, solving problems, and ensuring that important details are handled efficiently.

Key Responsibilities

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and relevant service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up to ensure timely responses.
• Address routine service concerns and direct complex issues to the appropriate team member.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Qualifications & Skills

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Professional approach to customer service and problem-solving.
• Attention to detail and ability to manage multiple tasks.
• Comfortable using email, spreadsheets, and online collaboration tools.
• Ability to work independently and coordinate effectively with a team.
• Previous experience in hospitality, customer service, administration, or operations is an advantage.

What We Offer

• Remote working environment.
• Opportunities for professional development.
• Training and team support.
• Exposure to hospitality coordination and service operations.