Hospitality Operations & Service Coordinator

Alegria Travel Services; Philadelphia (Philadelphia County); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Remote work

Professional growth

Team training

Hospitality exposure

Job summary

Alegria Travel Services seeks an organized, service-oriented professional to support hospitality-related operations and help deliver a smooth client experience. You will coordinate service details, manage inquiries, and maintain records, communicating with clients and service providers.

You enjoy planning, solving problems, and ensuring important details are handled efficiently while contributing to daily operations and customer satisfaction in a remote-friendly environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Experience in hospitality, customer service, or operations is advantageous.

Responsibilities

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and relevant service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up to ensure timely responses.
• Address routine service concerns and direct complex issues to the appropriate team member.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Skills

Organizational skills

Communication skills

Customer service

Detail oriented

Email & spreadsheets

Independent worker

Hospitality/operations experience

Tools

Email

Spreadsheets

Online collaboration tools

Job description

We are seeking an organized and service-oriented professional to support hospitality-related operations and help deliver a smooth, positive experience for clients. The successful candidate will assist with coordinating service details, managing inquiries, maintaining records, and communicating with clients and service providers.

This position is suited to someone who enjoys planning, solving problems, and ensuring that important details are handled efficiently.

Key Responsibilities

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and relevant service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up to ensure timely responses.
• Address routine service concerns and direct complex issues to the appropriate team member.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Qualifications & Skills

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Professional approach to customer service and problem-solving.
• Attention to detail and ability to manage multiple tasks.
• Comfortable using email, spreadsheets, and online collaboration tools.
• Ability to work independently and coordinate effectively with a team.
• Previous experience in hospitality, customer service, administration, or operations is an advantage.

What We Offer

• Remote working environment.
• Opportunities for professional development.
• Training and team support.
• Exposure to hospitality coordination and service operations.