Remote Operations Specialist – Logistics & Coordination

Praxy; United States; Remote; USD 52,000 - 58,000; Full time

Benefits offered by this job

Remote-first

Health insurance

PTO + Holidays

401(k) plan

Job summary

CharterUP is seeking an enthusiastic Operations Coordinator to join the Service Operations team in a remote-first setting. You will assist with inquiries, resolve issues, and ensure a seamless customer experience while collaborating with multiple teams in a fast-paced environment.

The role involves auditing trips, communicating with providers, and securing last-minute transportation to meet service commitments.

Qualifications

• 2+ years in customer service or logistics coordination.
• Excellent verbal and written communication skills.
• Strong problem-solving and attention to detail.
• Ability to stay calm and professional in fast-paced environments.
• Strong organizational skills and multitasking ability.
• Customer-focused mindset with commitment to service.

Responsibilities

• Audit upcoming trips to ensure complete and accurate details before service.
• Respond to calls and emails from transportation providers, resolving issues.
• Source, negotiate, and secure last-minute transportation providers to maintain service.
• Coordinate with providers to resolve scheduling changes, cancellations, and disruptions.
• Escalate complex issues to internal teams and ensure timely follow-up.

Skills

Customer service

Logistics coordination

Verbal communication

Written communication

Problem solving

Multitasking

Customer-focused

Job description

CharterUP is seeking an enthusiastic Operations Coordinator to join the Service Operations team in a remote-first setting. You will assist with inquiries, resolve issues, and ensure a seamless customer experience while collaborating with multiple teams in a fast-paced environment.

The role involves auditing trips, communicating with providers, and securing last-minute transportation to meet service commitments.