Hospitality Operations & Service Coordinator

Alegria Travel Services; Dallas (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote working environment

Professional development

Training and team support

Exposure to hospitality coordination

Job summary

Alegria Travel Services is seeking an organized, service-minded professional to support hospitality-related operations and ensure a smooth client experience. The role involves coordinating service details, managing inquiries, and maintaining records across interactions with clients and service providers.

The ideal candidate enjoys planning, solves problems, and pays close attention to important details, while delivering high-quality support in a remote work setting.

Qualifications

• Organizational and time-management abilities are essential.
• Strong written and verbal communication skills.
• Professional customer service mindset with problem-solving.
• Attention to detail and multi-tasking capability.
• Familiarity with email, spreadsheets, and online collaboration tools.
• Ability to work independently and with a team.

Responsibilities

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up for timely responses.
• Address routine service concerns and escalate complex issues as needed.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Skills

Organizational skills

Time management

Communication

Customer service

Attention to detail

Email handling

Spreadsheets

Collaboration tools

Tools

Email

Spreadsheets

Online collaboration tools

Job description

We are seeking an organized and service-oriented professional to support hospitality-related operations and help deliver a smooth, positive experience for clients. The successful candidate will assist with coordinating service details, managing inquiries, maintaining records, and communicating with clients and service providers.

This position is suited to someone who enjoys planning, solving problems, and ensuring that important details are handled efficiently.

Key Responsibilities

• Coordinate service-related requests and maintain accurate records.
• Communicate with clients and relevant service providers to confirm arrangements.
• Assist with organizing hospitality services, activities, and customer requirements.
• Monitor outstanding requests and follow up to ensure timely responses.
• Address routine service concerns and direct complex issues to the appropriate team member.
• Maintain organized digital files, schedules, and client information.
• Assist with gathering customer feedback and identifying areas for improvement.
• Support administrative tasks and contribute to efficient daily operations.

Qualifications & Skills

• Strong organizational and time-management abilities.
• Excellent written and verbal communication skills.
• Professional approach to customer service and problem-solving.
• Attention to detail and ability to manage multiple tasks.
• Comfortable using email, spreadsheets, and online collaboration tools.
• Ability to work independently and coordinate effectively with a team.
• Previous experience in hospitality, customer service, administration, or operations is an advantage.

What We Offer

• Remote working environment.
• Opportunities for professional development.
• Training and team support.
• Exposure to hospitality coordination and service operations.