Charter Operations Specialist

Goeasternair; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Eastern Airlines is seeking a Charter Operations Specialist to manage the planning and execution of charter flights from origin to destination. You will coordinate ground handling, catering, permits, crew transportation and fueling in alignment with contract specs and schedule requirements.

The role requires strong FAA/TSA knowledge, excellent communication with clients and internal teams, and the ability to troubleshoot issues across multiple trips while ensuring safety and regulatory

Qualifications

• Knowledge of FAA and TSA regulations and procedures.
• Ability to work under pressure in a fast-paced environment with deadlines.
• Strong attention to detail, organization, and time management.

Responsibilities

• Serve as operational point of contact for charter flights and be SME for charter operations.
• Set up ground handling, catering, landing permits, ground transportation and fueling at airports.
• Anticipate issues and develop contingency plans to maintain schedules and service quality.

Skills

FAA/TSA regulations

Under pressure

Attention to detail

Communication

Stakeholder coordination

Problem solving

Education

2+ years in commercial airline/charter operations or equivalent experience

Tools

Microsoft Excel

Job description

Charter Operations Specialist

Full Time Clerical Greensboro, NC, US

This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for Coordinator – Charter Operations (NEP).

This is an FLSA exempt, not eligible for overtime, full‑time position responsible for acting as a point of contact. This position includes coordinating all ground handling, catering, fueling, airport permits, and all related functions in accordance with the team’s contract specifications and requirements, and will require travel on certain of the trips to ensure flawless service and schedule integrity. The successful candidate will find tremendous personal enjoyment and fulfillment in coordinating the team’s activities against demanding requirements.

The Charter Operations Specialist at Eastern Airlines is responsible for the planning of charter flights for origin to destination. The Charter Coordinator Specialist set up, but not limited to, ground handling, catering, landing permits, crew ground transportation, fueling at airports within the charter mission around the world.

Responsibilities

• Be the operational point of contact and subject matter expert at Eastern Airlines for charter flights.
• Set up ground handling, catering, landing permits, ground transportation, fueling at destination airport.
• Anticipate possible charter mission issues and develop a backup plan for potential high‑risk problems or issues within the flight plan.
• Prepare effective/timely contingency plans to recover from services disruptions due to weather, ATC, mechanical issues, etc.
• Assures standard work is consistently performed throughout each flight segment of a charter mission is following FAA/TSA regulations.
• Work with Safety and Security to ensure compliance and adherence to federal regulations and guidelines.
• Monitors the status of all planned flights and flights in progress from the point of origin to destination (flight following).
• Communicate efficiently and provide most up‑to‑date information in a timely manner to external and internal stakeholders.
• Communicate clearly and effectively with external stakeholders (Clients, DOD, Brokers, etc.) to understand their operational charter needs.
• Communicate efficiently and provide most up‑to‑date information to internal stakeholders (SOC, charter sales, etc.) to inform and create awareness to all groups of priorities unique for each trip.
• Responsible for assuring and implementation of safety initiatives, on‑time operational performance, IROP management and recovery plans within the charter mission segments.
• Work closely with direct manager and operational group to ensure the charter program meets the operational goals of our charter customers and business goals of the airline.
• Work closely with the Charter Sales team to accomplish the pricing commercial goals.
• Carry out processes and workflows to continually enhance the charter operations’ procedures and defined level of service.
• Collaborates with co‑workers across the organizations to develop/implement/realize organization strategic objectives of charter flight and the airline.
• Other duties as assigned by the Director, Charter Services.

Qualifications

• Knowledgeable of FAA and TSA Regulations.
• High performance orientation, ability to work well under pressure, fast pace, prioritize projects, meet deadlines, and maintain flexibility.
• Strong attention to detail, organization, and time management skills.
• Self‑starter must have a positive attitude and strong desire for success.
• Will to work nights, weekends and off hours if required.
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet operational priorities and work assignments deadlines.
• Experience with Microsoft Excel.
• 2+ years in commercial airline / charter flights operations or similar relevant experience.
• Excellent attention to detail, communication, critical thinking, and decision‑making skills.
• Operates at the highest levels of integrity, tackles problems with ingenuity, constantly pursues excellence, and exercises kindness in all interactions.
• Ability to communicate and understand needs from stakeholders across the organization.
• Practices extreme ownership and transparency.