Remote Change & Enablement Lead — ServiceNow Adoption

Cognizant Technology Solutions Corporation; Phoenix (AZ); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays plus PTO

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained by users across client engagements. You will guide trainers, process owners, and delivery teams from go-live through steady-state operations.

You will design training materials, lead Train-the-Trainer programs, and partner with stakeholders to close adoption gaps, ensuring a successful transformation.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials.
• Experience designing Train-the-Trainer programs.
• Experience supporting knowledge transfer to client or support teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Skills

Change management

Enablement

User adoption

Train-the-Trainer

Stakeholder collaboration

Knowledge transfer

Tools

ServiceNow

Instructional design tools

Job description

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained by users across client engagements. You will guide trainers, process owners, and delivery teams from go-live through steady-state operations.

You will design training materials, lead Train-the-Trainer programs, and partner with stakeholders to close adoption gaps, ensuring a successful transformation.