Remote Central Scheduler – Patient Access

Intermountain Healthcare Inc.; Atlanta (GA); Remote; USD 27,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Remote work option

Job summary

Intermountain Health is seeking a Fully Remote Scheduling Specialist to manage patient appointments and pre-registration across multiple locations. The role requires strong computer skills, ability to handle high call volumes, and proficient data entry with insurance validation.

Typical duties include coordinating appointments, transcribing external orders, and mentoring new hires while upholding Intermountain Health values and service standards. Remote option offered with Teams interviews.

Qualifications

• Schedules and pre-registers patients for appointments and procedures.
• Transcribes external orders and handles high call volumes.
• Validates patient insurance and explains benefits as needed.

Responsibilities

• Utilize multiple systems to perform scheduling functions.
• Provide patients with preparation and location information.
• Correctly input patient data into the system.
• Manage multiple phone calls and transfers.
• Mentor new hires as needed.

Skills

Customer Service Etiquette

Medical Insurance Knowledge

Computer Operating Knowledge

Multi-Channel Phone Experience

Typing 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent OR revenue cycle experience

2+ years revenue cycle or contact center experience

Job description

Intermountain Health is seeking a Fully Remote Scheduling Specialist to manage patient appointments and pre-registration across multiple locations. The role requires strong computer skills, ability to handle high call volumes, and proficient data entry with insurance validation.

Typical duties include coordinating appointments, transcribing external orders, and mentoring new hires while upholding Intermountain Health values and service standards. Remote option offered with Teams interviews.