Remote Casino Sales & Guest Support Specialist

Carnival Corporation; North Carolina; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off (Holidays, Vacation, S/S

Sick time

Employee discounts

Tuition reimbursement

Job summary

Carnival Corporation is seeking a Specialist, Casino Sales & Support to be the primary contact for servicing calls from Carnival guests and travel partners. You will handle sales (new bookings, upgrades) and service issues by phone, while delivering an outstanding guest experience.

Excellent attendance and punctuality are essential. The role requires navigating escalations, collaborating with internal teams, and continually driving guest satisfaction with promotions and proactive issue

Qualifications

• High School Diploma required.
• 1+ years of Customer Service Call Center experience required.
• Navigating through and handling escalated issues required.
• Must have high speed internet.
• Attend 6 weeks of training M-F 9:30-6:30pm est.
• After training, ability to work 1:30-10pm est, including a weekend day.

Responsibilities

• Handles inbound sales and service calls with varying degrees of complexity from casino guests.
• Serves as the primary customer service representative in processing or responding to customer concerns and/or inquiries.
• Update promotions on reservations and/or waive penalties and fees to resolve issues and maintain guest goodwill.
• Collaborate with cross-functional departments to respond in a positive and expedited manner.
• Partner with internal departments to assist casino guest bookings and maximize booking revenue.
• Participate in ongoing feedback and coaching sessions; contribute to team meetings.
• Perform call-backs/projects to service casino guests as requested by management.
• Comply with all policies and standards.

Skills

Customer service

Sales

Call center

Communication

Multitasking

Teamwork

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Carnival Corporation is seeking a Specialist, Casino Sales & Support to be the primary contact for servicing calls from Carnival guests and travel partners. You will handle sales (new bookings, upgrades) and service issues by phone, while delivering an outstanding guest experience.

Excellent attendance and punctuality are essential. The role requires navigating escalations, collaborating with internal teams, and continually driving guest satisfaction with promotions and proactive issue