Remote Casino Sales and Guest Support Specialist

Carnival Corporation; Georgia; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Carnival Corporation in the United States is seeking a Specialist, Casino Sales & Support to serve as the primary contact for incoming calls from Carnival guests and travel partners, handling new bookings, upgrades and changes while delivering an outstanding guest experience. The role emphasizes high attendance, punctuality, and the ability to work with cross-functional teams to resolve issues quickly.

Training lasts six weeks, after which shifts run evenings and weekends.

Qualifications

• 1+ years of customer service call center experience.
• Ability to navigate escalated issues and ensure issue resolution.
• Must have high speed Internet access.
• Attend 6 weeks of training Mon-Fri 9:30-6:30 ET; after training, work 1:30-10:00 ET incl. weekend (as applicable).

Responsibilities

• Handle inbound sales and service calls from casino guests.
• Update promotions and resolve issues to maintain goodwill.
• Collaborate with internal departments to maximize bookings.
• Support executive host and operations with callbacks and projects.
• Adhere to policies and maintain attendance.

Skills

Customer service

Communication

Multi-tasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Carnival Corporation in the United States is seeking a Specialist, Casino Sales & Support to serve as the primary contact for incoming calls from Carnival guests and travel partners, handling new bookings, upgrades and changes while delivering an outstanding guest experience. The role emphasizes high attendance, punctuality, and the ability to work with cross-functional teams to resolve issues quickly.

Training lasts six weeks, after which shifts run evenings and weekends.