Casino Guest Experience & Sales Pro (Remote)

Carnival Corporation; Clayton (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Vacation time

Sick time

Employee discounts

Tuition reimbursement

Job summary

Carnival Corporation seeks a Specialist, Casino Sales & Support to handle inbound sales and service calls from casino guests and travel partners. You will process new bookings, upgrades, and changes while resolving issues to ensure a superb guest experience.

This role requires excellent attendance, strong multitasking, and proficiency with Microsoft Office and CRM tools. Training is provided, with a schedule including evenings and weekend shifts.

Qualifications

• High School Diploma required.
• 1+ years of Customer Service Call Center experience required.
• Navigating through and handling escalated issues required.
• Must have high speed internet.
• Attend 6 weeks of training Monday–Friday 9:30am–6:30pm EST.
• After training, you must be able to work 1:30pm–10pm EST, including a weekend day 9:30am–6pm EST.

Responsibilities

• Handles inbound sales and service calls with varying degrees of complexity from casino guests.
• Acts as the primary customer service representative in resolving customer concerns and inquiries.
• Update promotions on reservations and waive penalties and fees to resolve issues and maintain goodwill.
• Partner with internal departments to assist casino guest bookings and maximize revenue.
• Participate in feedback and coaching sessions and contribute to team meetings.
• Perform call-backs and projects to service casino guests as requested by management.

Skills

Customer service

Call center

Multitasking

Strong communication

Education

High School Diploma

Tools

Microsoft Office

CRM software

Job description

Carnival Corporation seeks a Specialist, Casino Sales & Support to handle inbound sales and service calls from casino guests and travel partners. You will process new bookings, upgrades, and changes while resolving issues to ensure a superb guest experience.

This role requires excellent attendance, strong multitasking, and proficiency with Microsoft Office and CRM tools. Training is provided, with a schedule including evenings and weekend shifts.