Casino Guest Sales & Support Specialist

Carnival Corporation; Oregon; Hybride; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Résumé du poste

The Specialist, Casino Sales & Support at Carnival Corporation serves as the primary contact for handling inbound calls from direct Carnival and land-based casino guests and travel partners. The role focuses on sales and service, including new bookings, upgrades, and reservation changes, while resolving issues to ensure an outstanding guest experience.

Excellent attendance, punctuality and a customer-first mindset are essential as this role collaborates with cross-functional teams and

Qualifications

• 1+ years of Customer Service Call Center experience.
• Ability to navigate and handle escalated issues.
• Must have high speed internet and reliable connectivity.
• Attend 6 weeks of training on weekdays (9:30–6:30 pm EST).
• After training, able to work 1:30–10 pm EST, including a weekend day.

Responsabilités

• Handle inbound sales and service calls from casino guests with varying complexity.
• Serve as primary customer service representative for concerns and inquiries.
• Meet/exceed productivity standards while maintaining guest satisfaction.
• Update promotions on reservations and waive penalties when needed to preserve goodwill.
• Collaborate with cross‑functional teams to expedite responses and bookings.
• Participate in coaching sessions and team meetings to improve service quality.

Connaissances

Exceptional customer service

Multi-tasking

Verbal and written communication

Team collaboration

Problem solving

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

The Specialist, Casino Sales & Support at Carnival Corporation serves as the primary contact for handling inbound calls from direct Carnival and land-based casino guests and travel partners. The role focuses on sales and service, including new bookings, upgrades, and reservation changes, while resolving issues to ensure an outstanding guest experience.

Excellent attendance, punctuality and a customer-first mindset are essential as this role collaborates with cross-functional teams and