Remote Casino Sales & Guest Support Specialist

Carnival Corporation; Lorida (FL); À distance; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan with company match

Paid holidays

Vacation time

Sick time

Employee discounts

Tuition reimbursement

Résumé du poste

Carnival Cruise Line seeks a Specialist for Casino Sales & Support to handle inbound calls from direct Carnival and land-based casino guests and travel partners. You will process bookings, upgrades, and changes while resolving inquiries via phone support and delivering an exceptional guest experience.

The role emphasizes excellent attendance, punctuality, and collaboration with cross-functional teams to maximize revenue and guest satisfaction. Remote work options may apply.

Qualifications

• High School Diploma required.
• 1+ years of Customer Service Call Center experience.
• Able to handle escalated issues and maintain service levels.
• Must have high speed internet and reliable attendance.
• Training and after-hours schedule include evenings and weekends.

Responsabilités

• Handle inbound sales and service calls from casino guests.
• Update promotions and resolve issues to maintain goodwill.
• Collaborate with internal departments to maximize revenue.
• Participate in feedback sessions and team meetings.
• Perform call-backs and other duties as assigned.

Connaissances

Customer service

Call center

Multitasking

MS Office

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

Carnival Cruise Line seeks a Specialist for Casino Sales & Support to handle inbound calls from direct Carnival and land-based casino guests and travel partners. You will process bookings, upgrades, and changes while resolving inquiries via phone support and delivering an exceptional guest experience.

The role emphasizes excellent attendance, punctuality, and collaboration with cross-functional teams to maximize revenue and guest satisfaction. Remote work options may apply.