Remote Casino Sales & Guest Support Specialist

Carnival Corporation

Florida

Remote

USD 42,000 - 60,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Carnival Corporation is seeking a Specialist, Casino Sales & Support to handle inbound calls from casino guests and travel partners, focusing on new bookings, upgrades, and reservation changes. The role emphasizes high guest satisfaction, adherence to schedules, and strong attendance.

You will coordinate with PVP’s, Services, and Fun Experts to maximize revenue while delivering a superior guest experience. Training starts soon with remote work options and comprehensive benefits.

Qualifications

High School Diploma required.
1+ year of Customer Service Call Center experience.
Navigating and handling escalated issues.
Must have high speed internet.
Training period 6 weeks M-F 9:30-6:30pm EST; after training, 1:30-10pm EST, incl weekend day.

Responsibilities

Handle inbound sales and service calls from casino guests and travel partners.
Update promotions on reservations and waive penalties to resolve issues.
Collaborate with cross-functional teams to maximize booking revenue.
Participate in coaching and feedback sessions and team meetings.
Perform call-backs/projects as requested by leadership.
Adhere to policies and maintain excellenct attendance.

Skills

Customer service

Call center operations

Communication

Multitasking

Problem solving

Team collaboration

High attention to detail

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

You will coordinate with PVP’s, Services, and Fun Experts to maximize revenue while delivering a superior guest experience. Training starts soon with remote work options and comprehensive benefits.

Get your free, confidential resume review.

or drag and drop your file here.