Remote Casino Sales & Guest Support Specialist

Carnival Corporation

Athens (GA)

Remote

USD 38,000 - 54,000

Full time

4 days ago

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Job summary

Carnival Corporation seeks a Specialist, Casino Sales & Support to be the primary contact for inbound calls from Carnival guests and travel partners. You will handle new casino bookings, upgrades, and reservation changes while delivering an outstanding guest experience.

Excellent attendance and punctuality are essential to maintain sales and service momentum. The role requires proficiency with Microsoft Office, escalation handling, and collaboration with cross-functional teams to maximize

Qualifications

High School Diploma required.
1+ years of Customer Service Call Center experience required.
Must have high speed internet.
Attend 6 weeks of training M-F 9:30-6:30pm est.
After training, must be able to work 1:30-10pm est, including a weekend day.

Responsibilities

Handles inbound sales and service calls with varying degrees of complexity from casino guests.
Updates promotions on reservations and/or waives penalties and fees to resolve issues and maintain goodwill.
Collaborates with cross-functional departments to respond in a positive and expedited manner.
Partner with internal departments to assist casino guest bookings and maximize revenue.
Participate in ongoing feedback and coaching sessions and contribute to team meetings.
Perform call-backs/projects to service casino guests as requested by management.
Complies with all policies and standards.