Remote Casino Sales & Guest Support Specialist

Carnival Corporation; Clifton (TX); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision

Employee stock purchase plan

Vacation time

Sick time

Tuition reimbursement

Employee assistance program

Job summary

Carnival Cruise Line is seeking a Specialist, Casino Sales & Support to handle inbound calls from direct Carnival and land-based casino guests and travel partners, driving casino bookings and upgrades while delivering an outstanding guest experience.

You will resolve inquiries by phone, participate in coaching sessions, and collaborate with the executive casino host and operations team. Strong MS Office skills and attention to detail are essential to succeed.

Qualifications

• High School Diploma required.
• 1+ years of Customer Service Call Center experience.
• Must be able to attend 6 weeks of training M- F 9:30-6:30pm est.
• After training, you must be able to work 1:30-10pm est, including a weekend day from 9:30-6pm est.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Viva Engage).
• Ability to complete multiple projects, implement decision strategies and effectively communicate to upper management.
• Have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution.

Responsibilities

• Serves as the primary contact for servicing incoming calls from direct Carnival and land-based casino guests and travel partners.
• Sales and service to casino guests, including new casino bookings, booking upgrades, and reservation changes.
• Resolves issues and inquiries via phone support while delivering an outstanding guest experience.
• Participate in feedback and coaching sessions from Quality Assurance, Coaches, and team meetings.
• Perform call-backs/projects to service casino guests as requested by management.

Skills

Customer Service

Call Center Experience

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Carnival Cruise Line is seeking a Specialist, Casino Sales & Support to handle inbound calls from direct Carnival and land-based casino guests and travel partners, driving casino bookings and upgrades while delivering an outstanding guest experience.

You will resolve inquiries by phone, participate in coaching sessions, and collaborate with the executive casino host and operations team. Strong MS Office skills and attention to detail are essential to succeed.