Casino Guest Sales & Support Specialist

Carnival Corporation

Atlanta (GA)

Remote

USD 21,000 - 30,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Paid time off

Holidays & vacation

Sick time

Cruise discounts

Job summary

Carnival Cruise Line in the United States is seeking a Specialist for Casino Sales & Support to service calls from direct Carnival and land-based casino guests and travel partners. You will handle bookings, upgrades, and changes while delivering an outstanding guest experience.

The role requires 1+ years in customer service, strong communication, and the ability to work EST hours including weekends after training. Training is six weeks, Monday–Friday.

Qualifications

High School Diploma required.
1+ years of Customer Service Call Center experience.
Navigating through and handling escalated issues.
Must have high speed internet.
Attend training for six weeks, M-F 9:30-6:30pm EST.
After training, work 1:30-10pm EST, including a weekend day.

Responsibilities

Handles inbound sales and service calls from casino guests; primary customer service rep.
Updates promotions on reservations and waives penalties to resolve issues.
Collaborates with internal departments to maximise bookings and revenue.
Participates in coaching sessions and team meetings.
Performs call-backs and projects as requested by management.
Performs other duties and adheres to policies and standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Teams

Viva Engage

Microsoft Office

Job description

The role requires 1+ years in customer service, strong communication, and the ability to work EST hours including weekends after training. Training is six weeks, Monday–Friday.

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