Remote Casino Sales & Guest Support Specialist

Carnival Corporation & plc

Miami (FL)

Remote

USD 22,000 - 33,000

Full time

6 days ago

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Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Carnival Cruise Line in Miami is seeking a Specialist, Casino Sales and Support to handle incoming calls from direct Carnival and land-based casino guests and travel partners. You will drive new bookings, upgrades, and changes while delivering an outstanding guest experience.

The role emphasizes accuracy, timely responses, and strong attendance. You will collaborate with internal teams, update promotions, and aim for first-call resolutions during a high-volume, fast-paced environment.

Qualifications

High School Diploma required.
1+ years of Customer Service Call Center experience required.
Navigating through and handling escalated issues required.
Must have high speed internet.
Must be able to attend 6 weeks of training M-F 9:30-6:30pm est.
After training, you must be able to work 1:30-10pm est, including a weekend day from 9:30-6pm est.

Responsibilities

Handles inbound sales and service calls with varying degrees of complexity from casino guests.
Serves as the primary customer service representative in processing or responding to customer concerns.
Updating promotions on reservations and/or waives penalties and fees to resolve issues and maintain guest’s goodwill.
Collaborates with cross-functional departments to respond in a positive and expedited manner.
Partner with internal departments to assist casino guest bookings and maximize booking revenue.
Participate in coaching, team meetings, and quality assurance feedback.
Perform call-backs/projects to service casino guests as requested by management.
Comply with all policies and standards.