Disability Benefits Case Navigator (Remote)

Apscareerportal; Springfield (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a Customer Service Representative in a hybrid/remote capacity in Missouri. The role focuses on monitoring claim progress, verifying information, and serving as a liaison between the firm and the Social Security Administration (SSA).

No prior experience in Social Security Disability is required as comprehensive paid training is provided, with opportunities to grow in legal support and claims administration.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• As a Customer Service Representative, you will monitor claim progress and verify information.
• Serve as a liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Review case records for discrepancies, missing information, or delays.
• Investigate and resolve claim status issues through research and follow-up.
• Maintain accurate, organized case documentation in firm systems.
• Collaborate with attorneys, case managers, and support staff to move cases forward.
• Perform administrative and case-support tasks to assist with operations.
• Maintain confidentiality and comply with firm policies.

Skills

Attention to detail

Organizational skills

Multitasking

Problem-solving

Critical thinking

Verbal & written communication

Independent work

Learning new systems

Tools

Microsoft Office

Job description

Parmele Disability Advocates is seeking a Customer Service Representative in a hybrid/remote capacity in Missouri. The role focuses on monitoring claim progress, verifying information, and serving as a liaison between the firm and the Social Security Administration (SSA).

No prior experience in Social Security Disability is required as comprehensive paid training is provided, with opportunities to grow in legal support and claims administration.