Disability Claims Liaison — Hybrid/Remote CSR

Apscareerportal; Saint Joseph (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates in Missouri is seeking a Customer Service Representative to monitor claim progress, verify information, and liaise with the SSA. This role supports clients through the disability process with accuracy and care.

No experience is required, as comprehensive paid training and ongoing support help you build the knowledge and skills needed to succeed in legal support, claims administration, and case management, with a flexible hybrid/remote setup after training.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Organization

Multitasking

Problem solving

Communication

MS Office

Job description

Parmele Disability Advocates in Missouri is seeking a Customer Service Representative to monitor claim progress, verify information, and liaise with the SSA. This role supports clients through the disability process with accuracy and care.

No experience is required, as comprehensive paid training and ongoing support help you build the knowledge and skills needed to succeed in legal support, claims administration, and case management, with a flexible hybrid/remote setup after training.