Remote Caregiver Support Advocate

Carallel; Chicago (IL); Hybrid; USD 39,000 - 41,000; Part time

Job summary

Carallel is seeking a Care Advocate to build trusted relationships with family caregivers and guide them with compassion, cultural sensitivity, and expertise. This remote, part-time role focuses on education, problem-solving, and coordinating care resources.

You will listen to caregiver needs, document interactions, and collaborate with care teams while navigating healthcare options and community services. Bachelor's degree and 5+ years of relevant experience required.

Qualifications

• Bachelor’s degree with 5+ years in caregiver support or related field.
• Working knowledge of healthcare systems, health insurance, and benefits.
• Excellent listening, verbal, and written communication skills.

Responsibilities

• Build trusted relationships with family caregivers via phone, email, live chat, and other channels.
• Listen to caregivers’ needs, identify priorities, problem-solve, and help develop practical next steps.
• Provide education, guidance, and emotional support across caregiving topics, including healthcare navigation, in-home care, senior living, and community resources.
• Help caregivers navigate and coordinate services and resources, such as in-home care and senior living options.
• Support caregivers in making informed decisions while considering culture and family dynamics.
• Guide caregivers in using Carallel’s digital tools and resources.
• Document caregiver interactions and relevant information accurately in Carallel’s systems.
• Collaborate with other Care Advocates and internal teams for coordinated support.

Skills

Active listening

Verbal communication

Written communication

Problem solving

Empathy & cultural sensitivity

Remote work proficiency

Documentation skills

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Web-based platforms

Job description

Carallel is seeking a Care Advocate to build trusted relationships with family caregivers and guide them with compassion, cultural sensitivity, and expertise. This remote, part-time role focuses on education, problem-solving, and coordinating care resources.

You will listen to caregiver needs, document interactions, and collaborate with care teams while navigating healthcare options and community services. Bachelor's degree and 5+ years of relevant experience required.