Remote Care Advisor: Family Care Guidance

Sharecare; Hartford (CT); Remote; USD 42,000 - 65,000; Full time

Job summary

Sharecare is seeking a remote Care Advisor to support families during the caregiver search, interview, and hire process. You will liaise with families and caregivers, ensuring satisfaction and ongoing support in a fast-paced, tech-enabled environment.

You will document interactions in CareLinx’s EHR, maintain confidentiality, and collaborate across teams to meet performance goals while delivering empathetic guidance for members’ in-home care journeys.

Qualifications

• High school diploma or equivalent, required.
• Six months experience in a customer service role or a minimum of 1 year in a customer service environment, required.
• At least one year in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred.
• Previous healthcare experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs.
• Provide ongoing support after the caregiver hire to maintain relationships and satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Collaborate professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.
• Assist in inbound call center as needed.

Skills

Time management

Communication

Organization

Problem solver

Remote work

Microsoft Office

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a remote Care Advisor to support families during the caregiver search, interview, and hire process. You will liaise with families and caregivers, ensuring satisfaction and ongoing support in a fast-paced, tech-enabled environment.

You will document interactions in CareLinx’s EHR, maintain confidentiality, and collaborate across teams to meet performance goals while delivering empathetic guidance for members’ in-home care journeys.