Caregiver Enrollment Advisor (Remote)

Ceresti Health, Inc.; United States; À distance; USD 24 796 - 38 572; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision insurance

PTO

Fully remote work environment

Training & development

Growth opportunities

Mission-driven, collaborative culture

Résumé du poste

Ceresti Health is seeking motivated Enrollment Specialists to be the first point of contact for family caregivers eligible for the Caregiver Support Program. This role blends outbound engagement, program education, and enrollment coordination to help families access support during challenging moments.

You will conduct empathetic conversations, explain the program clearly, document interactions in our CRM, and guide caregivers through enrollment while coordinating with coaches and operations to

Qualifications

• Fluency in English.
• Eligibility to work in the U.S.
• Ability to work independently in a fully remote environment.
• Comfort conducting frequent phone-based conversations.
• Strong attention to detail and documentation accuracy.

Responsabilités

• Initiate outbound calls to eligible family caregivers to introduce Ceresti’s Caregiver Support Program.
• Conduct thoughtful, respectful conversations that assess caregiver needs and readiness.
• Clearly explain the program’s purpose, benefits, and expectations in caregiver-friendly language.
• Balance empathy with confidence to guide caregivers toward informed enrollment decisions.
• Secure caregiver agreement to enroll and guide them through next steps.
• Accurately document all interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems.
• Manage assigned leads and follow-up queues to ensure timely outreach and resolution.
• Coordinate handoffs to coaches, operations, or support teams as needed.
• Maintain compliance with HIPAA and internal privacy standards.

Connaissances

Fluency in English

Eligible to work in the U.S.

Ability to work remotely

Phone-based conversations

Attention to detail

Documentation accuracy

Outils

CRM systems

Mac/iOS platforms

Description du poste

Ceresti Health is seeking motivated Enrollment Specialists to be the first point of contact for family caregivers eligible for the Caregiver Support Program. This role blends outbound engagement, program education, and enrollment coordination to help families access support during challenging moments.

You will conduct empathetic conversations, explain the program clearly, document interactions in our CRM, and guide caregivers through enrollment while coordinating with coaches and operations to