Remote Caregiver Customer Support Specialist

Revelations Counseling & Consulting Llc; Ebensburg (Cambria County); Remote; USD 36,000 - 48,000; Full time

Job summary

Revelations Counseling & Consulting Llc is seeking a full-time remote Caregivers/Care Coordinator to handle customer calls, document interactions, and coordinate with internal teams. You will verify demographics, schedule appointments, and provide information across touchpoints while maintaining accurate records.

The role requires 1-3 years in a call center or scheduling environment, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or better.
• 1-3 years: Call center or scheduling experience.
• Ability to navigate multiple monitors and use email/chat.
• Strong interpersonal, written, and verbal skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Answer, process, and document all customer calls and acts as service liaison.
• Triages customer needs and verifies demographics and appointments.
• Research and provide information to the appropriate entities.
• Escalate unresolved matters to the appropriate department.
• Document all call information in the case management system.

Skills

Prioritization

Process adherence

Customer service

Team and individual contributor

Microsoft Office

Typing / data entry

Multitasking

Communication

Education

High School Diploma or better

Tools

Call center systems

Electronic Scheduling software

Job description

Revelations Counseling & Consulting Llc is seeking a full-time remote Caregivers/Care Coordinator to handle customer calls, document interactions, and coordinate with internal teams. You will verify demographics, schedule appointments, and provide information across touchpoints while maintaining accurate records.

The role requires 1-3 years in a call center or scheduling environment, strong communication skills, and proficiency in Microsoft Office.