Remote Caregiver Support Specialist

Revelations Counseling & Consulting; Ebensburg (Cambria County); Remote; USD 21,000 - 30,000; Full time

Job summary

Revelations Counseling & Consulting is seeking a full-time caregiver support role based in Ebensburg, PA, but operating in a remote work environment. The position focuses on handling calls, documenting interactions, and coordinating with internal teams to resolve customer inquiries.

The ideal candidate will have 1–3 years in a call center or scheduling setting, proficient with Microsoft Office, strong data-entry skills, and the ability to manage multiple tasks across time zones.

Qualifications

• High school diploma or better required.
• 1–3 years in a call center or scheduling role preferred.
• Proficient with Microsoft Office Suite and data entry.

Responsibilities

• Answer, process, and document customer calls.
• Triages customer needs and verifies demographics/appointments.
• Document call information in case management system per procedures.
• Escalate unresolved issues to the appropriate department.
• Promote electronic communication services and use of case management tools.

Skills

Call center experience

Telephone etiquette

Microsoft Office Suite

Typing skills

Administrative processes

Data entry

Education

High School Diploma or better

Tools

Call center phone systems

Electronic Scheduling software

Microsoft Office Suite

Job description

Revelations Counseling & Consulting is seeking a full-time caregiver support role based in Ebensburg, PA, but operating in a remote work environment. The position focuses on handling calls, documenting interactions, and coordinating with internal teams to resolve customer inquiries.

The ideal candidate will have 1–3 years in a call center or scheduling setting, proficient with Microsoft Office, strong data-entry skills, and the ability to manage multiple tasks across time zones.