Remote Care Resource Navigator

Humana; Kenosha (WI); Remote; USD 42,000 - 57,000; Full time

Benefits offered by this job

Mileage reimbursement

Remote work

Job summary

Humana is seeking a Community Resource Navigator who will remotely support members, connecting them to community resources, care teams, and services to improve health and well-being. You will work with Care Coordinators, registered nurses, providers, and community organizations to help members understand their care plans and navigate available resources.

Responsibilities include outreach by phone and mail, assisting with applications, coordinating basic needs like food and housing, and

Qualifications

• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• 1 year of experience working with electronic documentation
• Ability to travel up to 75%, within Southeast/South Central Wisconsin

Responsibilities

• Conduct outreach to designated members through face‑to‑face visits, phone calls, and mail
• Assist members in navigating health care and social service systems, including assisting with filling out applications, arranging transportation, scheduling appointments, and accompanying members
• Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports
• Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and Social Determinants of Health (SDoH) to the Interdisciplinary Care Team (ICT)
• Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH
• Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication
• Assess readiness to change and help members modify daily routines to support health goals
• Provide informal counseling, motivational support, goal setting, and action planning
• Support chronic disease management for members and their families

Skills

Community resources

Electronic documentation

Travel readiness

Education

Bachelor's degree in social work or related field

Job description

Humana is seeking a Community Resource Navigator who will remotely support members, connecting them to community resources, care teams, and services to improve health and well-being. You will work with Care Coordinators, registered nurses, providers, and community organizations to help members understand their care plans and navigate available resources.

Responsibilities include outreach by phone and mail, assisting with applications, coordinating basic needs like food and housing, and