Remote Care Navigator I: Member Support & Referrals

Physician Health Partners, LLC; Denver, New York (CO, NY); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Alpine is seeking a Care Coordinator I to join our remote team. This entry-level, non-licensed role focuses on member support, care navigation, and timely escalation to Care Managers, handling high-volume outreach while maintaining HIPAA-compliant documentation.

You will screen intake, coordinate referrals, assist with scheduling, and navigate multiple systems to support members and providers across healthcare and community resources.

Qualifications

• High School Diploma or GED required.
• 1–3 years in customer service, healthcare, or community services.
• Knowledge of medical terminology and SDOH concepts.
• Bilingual ability is a plus where relevant.

Responsibilities

• Outreach activities aligned with program expectations.
• Conduct intake screenings and identify member needs.
• Engage members using motivational interviewing techniques.
• Route referrals to Care Coordination/Management or Member Support.
• Coordinate referrals to medical, behavioral health, and community programs.
• Assist with appointment scheduling and follow-up.
• Escalate high-risk or complex cases to Care Managers.
• Maintain timely documentation of outreach and interactions.
• Navigate multiple systems for outreach, tracking, and reporting.

Skills

Communication

Organization

Problem-solving

Microsoft Office

Care coordination

Education

High School Diploma/GED

Tools

Care coordination systems

Microsoft Office

Job description

Alpine is seeking a Care Coordinator I to join our remote team. This entry-level, non-licensed role focuses on member support, care navigation, and timely escalation to Care Managers, handling high-volume outreach while maintaining HIPAA-compliant documentation.

You will screen intake, coordinate referrals, assist with scheduling, and navigate multiple systems to support members and providers across healthcare and community resources.