Remote Care Navigator I – Member Support

Alpine Physician Partners; Denver (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Alpine Physician Partners is seeking an entry-level Care Coordinator I to support members through outreach, navigation, and referral coordination. This non-clinical role serves as the first point of contact for members and providers, handling high-volume engagement and information gathering.

The ideal candidate will have 1–3 years in customer service or healthcare, knowledge of medical terminology and SDOH concepts, and the ability to collaborate across care teams.

Qualifications

• 1-3 years of experience in customer service, healthcare, or community services
• Preferred experience supporting outreach or navigation programs
• Knowledge of medical terminology and SDOH concepts
• Bilingual capability, where relevant to market needs

Responsibilities

• Conduct outreach activities aligned with contractual, program, and engagement expectations.
• Complete intake screenings and gather information to identify member needs and next steps.
• Utilize motivational interviewing techniques to support member engagement and identify barriers.
• Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
• Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
• Support appointment scheduling, referral follow-up, and member navigation activities.
• Escalate members with clinical, psychosocial, or complex needs appropriately.
• Maintain timely and accurate documentation of outreach, referrals, and member interactions.
• Navigate multiple systems to support outreach, tracking, and reporting needs.
• Participate in meetings, trainings, and community engagement activities.
• Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
• Other duties as assigned

Skills

Communication

Organization

Problem solving

Multitasking

HIPAA compliance

Bilingual ability

Care coordination systems

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Alpine Physician Partners is seeking an entry-level Care Coordinator I to support members through outreach, navigation, and referral coordination. This non-clinical role serves as the first point of contact for members and providers, handling high-volume engagement and information gathering.

The ideal candidate will have 1–3 years in customer service or healthcare, knowledge of medical terminology and SDOH concepts, and the ability to collaborate across care teams.