Care Coordinator I

Alpine Physician Partners; Denver (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Alpine Physician Partners is seeking an entry-level Care Coordinator I to support members through outreach, navigation, and referral coordination. This non-clinical role serves as the first point of contact for members and providers, handling high-volume engagement and information gathering.

The ideal candidate will have 1–3 years in customer service or healthcare, knowledge of medical terminology and SDOH concepts, and the ability to collaborate across care teams.

Qualifications

• 1-3 years of experience in customer service, healthcare, or community services
• Preferred experience supporting outreach or navigation programs
• Knowledge of medical terminology and SDOH concepts
• Bilingual capability, where relevant to market needs

Responsibilities

• Conduct outreach activities aligned with contractual, program, and engagement expectations.
• Complete intake screenings and gather information to identify member needs and next steps.
• Utilize motivational interviewing techniques to support member engagement and identify barriers.
• Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
• Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
• Support appointment scheduling, referral follow-up, and member navigation activities.
• Escalate members with clinical, psychosocial, or complex needs appropriately.
• Maintain timely and accurate documentation of outreach, referrals, and member interactions.
• Navigate multiple systems to support outreach, tracking, and reporting needs.
• Participate in meetings, trainings, and community engagement activities.
• Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
• Other duties as assigned

Skills

Communication

Organization

Problem solving

Multitasking

HIPAA compliance

Bilingual ability

Care coordination systems

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Are you looking to work for a company that has been recognized for over a decade as a Top Place to Work?

Job Description

OVERVIEW OF POSITION

The Care Coordinator I is the entry-level non-licensed role responsible for member support, care navigation, referral coordination, inbound and outbound call management, and system navigation for designated population. This role serves as a primary access point for members and providers, supporting high-volume engagement, non-clinical needs assessment, and timely escalation to Care Managers.

ESSENTIAL DUTIES

• Conduct outreach activities aligned with contractual, program, and engagement expectations.
• Complete intake screenings and gather information to identify member needs and next steps.
• Utilize motivational interviewing techniques to support member engagement and identify barriers.
• Route referrals accurately to Care Coordination, Care Management, or Member Support teams.
• Coordinate referrals to internal and external medical, behavioral health, and community-based programs.
• Support appointment scheduling, referral follow-up, and member navigation activities.
• Escalate members with clinical, psychosocial, or complex needs appropriately.
• Maintain timely and accurate documentation of outreach, referrals, and member interactions.
• Navigate multiple systems to support outreach, tracking, and reporting needs.
• Participate in meetings, trainings, and community engagement activities.
• Maintains a high level of confidentiality and ensures compliance with HIPAA regulations
• Other duties as assigned

POPULATION SERVED

• Health First Colorado members requiring outreach and navigation support
• Members requiring intake screening and referral coordination
• Members requiring navigation to healthcare, behavioral health, or community resources
• Members requiring escalation to licensed Care Managers
• Other assigned populations as applicable

EDUCATION

High School Diploma/GED

EXPERIENCE

1-3 years of experience in customer service, healthcare, or community services

Preferred experience include:

• Experience supporting outreach or navigation programs
• Knowledge of medical terminology and Social Determinants of Health (SDOH) concepts
• Bilingual capability, where relevant to market needs

KNOWLEDGE, SKILLS, ABILITIES

• Strong communication, organization, and problem-solving skills
• Proficiency with Microsoft Office and care coordination systems
• Ability to establish and maintain effective working relationships with others
• Ability to handle multiple demands concurrently in a high stress environment; organize, coordinate, set priorities and meet deadlines
• Home office, that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
• Complete outreach and referral activities within required timelines.
• Maintain accurate and timely documentation across all member interactions.
• Meet productivity, outreach, and engagement expectations.
• Escalate higher-risk members appropriately and timely.
• Support departmental workflow and reporting expectations.
• Ability to navigate multiple systems and workflows
• Ability to identify barriers and elevate concerns appropriately
• Basic knowledge of healthcare navigation and SDOH concepts
• Ability to engage diverse populations professionally

Salary Range

Hourly Pay Range: $21.00-24.00 hourly

Additional Compensation: Eligible for annual bonus based on individual and/or company performance.

Benefits

Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

Application Deadline

Open until filled. Applications will be reviewed on a rolling basis.