Remote Care Management Specialist

CVS Health; New York (NY); Hybrid; USD 25,000 - 53,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health is seeking a Care Management Associate to support comprehensive care coordination, triage, and care plan implementation. You’ll work across care teams and systems to promote efficient healthcare service use and patient outcomes.

This is a full-time remote role based in the United States, with flexible training hours and strong emphasis on accuracy and communication. Ideal candidates have healthcare or medical billing experience, customer service expertise, and the ability to work

Qualifications

• 2-4 years in healthcare or medical/billing settings.
• Experience in call center or customer service environments.
• Ability to meet daily metrics with speed and accuracy.
• Proficient with multiple systems and MS Office 365.

Responsibilities

• Coordinate Care Team intake and triage for care plans.
• Support development and implementation of care plans under supervision.
• Identify when referrals to medical services are needed and coordinate delivery.
• Communicate with providers, patients, and team members to improve care outcomes.

Skills

Healthcare experience

Customer service

Independent worker

Communication

Multitasking

Education

High School Diploma or G.E.D.

Tools

Microsoft Office 365

Job description

CVS Health is seeking a Care Management Associate to support comprehensive care coordination, triage, and care plan implementation. You’ll work across care teams and systems to promote efficient healthcare service use and patient outcomes.

This is a full-time remote role based in the United States, with flexible training hours and strong emphasis on accuracy and communication. Ideal candidates have healthcare or medical billing experience, customer service expertise, and the ability to work