Remote Care Management Associate

CVS Health; Arkansas; Hybrid; USD 25,000 - 53,000; Full time

Job summary

CVS Health seeks a Care Management Associate to support comprehensive coordination of medical services, including Care Team intake, screening, and care plan implementation to promote effective utilization of healthcare services. You'll perform initial review, triage, referrals, and coordination with nurses and clinicians to ensure quality, compliant care.

The role requires independent work, strong communication, and adherence to HIPAA guidelines, with a 40-hour work week and a pay range shown in

Qualifications

• 2–4 years in healthcare, medical billing or coding.
• Experience in a call center or customer service environment.
• Ability to work independently and meet deadlines with strong communication.
• Proficient with multiple systems and Microsoft Office 365.
• Knowledge of medical terminology.

Responsibilities

• Support coordination of medical services and Care Team intake.
• Screen and support implementation of care plans to promote effective utilization.
• Triages tasks, identifies admission reasons and makes appropriate referrals.
• Coordinate services with clinicians and health plan staff per benefit plan.
• Maintain HIPAA-compliant documentation and communications.

Skills

Healthcare experience

Call center experience

Customer service

Communication skills

Multi-system navigation

MS Office 365

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Office 365

EHR systems

Clinical platforms

Job description

CVS Health seeks a Care Management Associate to support comprehensive coordination of medical services, including Care Team intake, screening, and care plan implementation to promote effective utilization of healthcare services. You'll perform initial review, triage, referrals, and coordination with nurses and clinicians to ensure quality, compliant care.

The role requires independent work, strong communication, and adherence to HIPAA guidelines, with a 40-hour work week and a pay range shown in