Remote Care Management Director — AI-Driven Ops Leader

Prevounce-Health

Indianapolis (IN)

On-site

USD 150,000 - 210,000

Full time

46 hours ago

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Job summary

Prevounce Health is seeking a Director of Care Management in Indianapolis to lead and scale its remote care management operations. You will shape strategy, drive patient engagement, and supervise a remote team, leveraging data analytics and automation to improve efficiency and outcomes.

The role reports to the VP of Operations and focuses on building scalable workflows, improving performance, and adopting AI-enabled tools to support rapid growth in a technology-enabled healthcare business.

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Nursing, or a related field.
Minimum of 5 years of progressive leadership experience in healthcare operations, preferably HealthTech, telehealth, virtual care, or a technology-enabled healthcare services organization.
Demonstrated experience leading and developing remote or geographically distributed teams, including managers or supervisors.
Strong understanding of high-volume healthcare contact center operations, workforce management, staffing optimization, and performance metrics.
Proven ability to establish, analyze, and improve KPIs related to productivity, patient engagement, operational efficiency, and quality.
Experience utilizing healthcare technology platforms, CRM/EHR systems, reporting dashboards, and workflow automation tools.
Familiarity with AI-enabled technologies and their practical application in improving business or healthcare operations.

Responsibilities

Provide strategic and operational leadership for a growing, fully remote care management department, including management-level and frontline employees.
Develop and execute strategies to improve departmental efficiency, productivity, accountability, and overall performance.
Lead, mentor, and develop managers and team leaders to promote a high-performing, results-oriented remote workforce.
Establish clear performance expectations, operational standards, and accountability measures across the department.
Evaluate staffing needs, workforce capacity, scheduling, and resource allocation to support changing patient volumes and business growth.
Foster a collaborative, adaptable culture that embraces innovation, continuous improvement, and operational excellence.
Establish, monitor, and continuously improve key performance indicators related to patient outreach, engagement, enrollment, retention, call volume, productivity, documentation, and quality.
Utilize real-time reporting, operational dashboards, and performance analytics to identify trends, address inefficiencies, and drive measurable improvements.
Oversee high-volume patient outreach workflows, including call queues, outreach cadence, response times, and workforce utilization.
Identify operational bottlenecks and implement timely, data-driven solutions to improve turnaround times and service delivery.
Ensure care management documentation and operational workflows support billing accuracy, program requirements, and revenue performance.
Present operational results, performance trends, and strategic recommendations to executive leadership.
Champion the adoption of emerging healthcare technologies, AI-enabled tools, automation, and digital solutions to improve care management operations.
Identify opportunities to streamline patient outreach, documentation, reporting, and administrative processes through technology.
Partner with internal technology, product, and operations teams to improve software functionality, workflow integration, and user experience.
Lead process improvement initiatives that increase productivity, reduce manual work, and support scalable growth.
Evaluate and implement new operational tools, reporting solutions, and technology-enabled workflows.
Support rapid testing, implementation, and refinement of new processes based on operational results and business needs.