Director of Care Management

Prevounce-Health; Indianapolis (IN); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Prevounce Health is seeking a Director of Care Management in Indianapolis to lead and scale its remote care management operations. You will shape strategy, drive patient engagement, and supervise a remote team, leveraging data analytics and automation to improve efficiency and outcomes.

The role reports to the VP of Operations and focuses on building scalable workflows, improving performance, and adopting AI-enabled tools to support rapid growth in a technology-enabled healthcare business.

Formación

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Nursing, or a related field.
• Minimum of 5 years of progressive leadership experience in healthcare operations, preferably HealthTech, telehealth, virtual care, or a technology-enabled healthcare services organization.
• Demonstrated experience leading and developing remote or geographically distributed teams, including managers or supervisors.
• Strong understanding of high-volume healthcare contact center operations, workforce management, staffing optimization, and performance metrics.
• Proven ability to establish, analyze, and improve KPIs related to productivity, patient engagement, operational efficiency, and quality.
• Experience utilizing healthcare technology platforms, CRM/EHR systems, reporting dashboards, and workflow automation tools.
• Familiarity with AI-enabled technologies and their practical application in improving business or healthcare operations.

Responsabilidades

• Provide strategic and operational leadership for a growing, fully remote care management department, including management-level and frontline employees.
• Develop and execute strategies to improve departmental efficiency, productivity, accountability, and overall performance.
• Lead, mentor, and develop managers and team leaders to promote a high-performing, results-oriented remote workforce.
• Establish clear performance expectations, operational standards, and accountability measures across the department.
• Evaluate staffing needs, workforce capacity, scheduling, and resource allocation to support changing patient volumes and business growth.
• Foster a collaborative, adaptable culture that embraces innovation, continuous improvement, and operational excellence.
• Establish, monitor, and continuously improve key performance indicators related to patient outreach, engagement, enrollment, retention, call volume, productivity, documentation, and quality.
• Utilize real-time reporting, operational dashboards, and performance analytics to identify trends, address inefficiencies, and drive measurable improvements.
• Oversee high-volume patient outreach workflows, including call queues, outreach cadence, response times, and workforce utilization.
• Identify operational bottlenecks and implement timely, data-driven solutions to improve turnaround times and service delivery.
• Ensure care management documentation and operational workflows support billing accuracy, program requirements, and revenue performance.
• Present operational results, performance trends, and strategic recommendations to executive leadership.
• Champion the adoption of emerging healthcare technologies, AI-enabled tools, automation, and digital solutions to improve care management operations.
• Identify opportunities to streamline patient outreach, documentation, reporting, and administrative processes through technology.
• Partner with internal technology, product, and operations teams to improve software functionality, workflow integration, and user experience.
• Lead process improvement initiatives that increase productivity, reduce manual work, and support scalable growth.
• Evaluate and implement new operational tools, reporting solutions, and technology-enabled workflows.
• Support rapid testing, implementation, and refinement of new processes based on operational results and business needs.

Conocimientos

Remote team leadership

Healthcare operations

Data analytics

Process improvement

AI & automation

Executive communication

KPI management

Educación

Bachelor's degree in Healthcare Administration / Business / Healthcare Management / Nursing or related field

Master's degree (preferred)

Herramientas

CRM/EHR systems

Reporting dashboards

Workflow automation tools

Descripción del empleo

Prevounce Health Director of Care Management Indianapolis, IN·Full time Company website

The Director of Care Management at Prevounce Health will lead and scale our remote care management operations, focusing on team performance, patient engagement, and operational efficiency. This role is responsible for driving measurable results through data analytics, process improvements, and innovative technologies, including AI and automation. The ideal candidate is a forward-thinking healthcare operations leader with experience managing remote teams in a fast-paced, technology-driven environment.

About Prevounce Health

Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform and other products are trusted by leading clinicians, hospital groups and health insurance companies to reduce costs, increase revenue while driving better health outcomes for patients. We have seen significant adoption of our products since launching in 2020 and are seeking talented and motivated individuals to join our tight-knit but growing team.

Description

Position Overview

Prevounce Health is seeking an innovative, results-driven Director of Care Management to lead and scale our growing remote care management operations.

This leadership position is ideal for someone who thrives in a fast-paced, technology-driven healthcare environment and knows how to turn operational data into measurable results.

Reporting to the VP of Operations, the Director of Care Management will oversee the performance, efficiency, and continued development of our remote care management department. This individual will be responsible for driving patient engagement, improving team productivity, implementing scalable workflows, and leveraging technology and automation to support organizational growth.

This is an operations-focused leadership position within a technology-enabled healthcare organization, rather than a traditional bedside or facility-based care management role.

The ideal candidate brings experience in HealthTech, telehealth, virtual care operations, or high-volume healthcare contact centers, along with a demonstrated ability to lead remote teams, improve operational performance, and implement innovative solutions.

Key Responsibilities

Strategic Leadership & Remote Team Management

• Provide strategic and operational leadership for a growing, fully remote care management department, including management-level and frontline employees.
• Develop and execute strategies to improve departmental efficiency, productivity, accountability, and overall performance.
• Lead, mentor, and develop managers and team leaders to promote a high-performing, results-oriented remote workforce.
• Establish clear performance expectations, operational standards, and accountability measures across the department.
• Evaluate staffing needs, workforce capacity, scheduling, and resource allocation to support changing patient volumes and business growth.
• Foster a collaborative, adaptable culture that embraces innovation, continuous improvement, and operational excellence.

Operational Performance & KPI Management

• Establish, monitor, and continuously improve key performance indicators related to patient outreach, engagement, enrollment, retention, call volume, productivity, documentation, and quality.
• Utilize real-time reporting, operational dashboards, and performance analytics to identify trends, address inefficiencies, and drive measurable improvements.
• Oversee high-volume patient outreach workflows, including call queues, outreach cadence, response times, and workforce utilization.
• Identify operational bottlenecks and implement timely, data-driven solutions to improve turnaround times and service delivery.
• Ensure care management documentation and operational workflows support billing accuracy, program requirements, and revenue performance.
• Present operational results, performance trends, and strategic recommendations to executive leadership.

HealthTech, AI & Process Improvement

• Champion the adoption of emerging healthcare technologies, AI-enabled tools, automation, and digital solutions to improve care management operations.
• Identify opportunities to streamline patient outreach, documentation, reporting, and administrative processes through technology.
• Partner with internal technology, product, and operations teams to improve software functionality, workflow integration, and user experience.
• Lead process improvement initiatives that increase productivity, reduce manual work, and support scalable growth.
• Evaluate and implement new operational tools, reporting solutions, and technology-enabled workflows.
• Support rapid testing, implementation, and refinement of new processes based on operational results and business needs.

Patient Engagement & Care Delivery

• Oversee patient engagement strategies to improve outreach effectiveness, program participation, and long-term retention.
• Ensure remote care management teams consistently deliver professional, compassionate, and patient-centered interactions.
• Collaborate with clinical leadership to align operational workflows with clinical standards, care management protocols, and patient needs.
• Support the development and expansion of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other technology-enabled care programs.
• Maintain compliance with HIPAA, applicable healthcare regulations, documentation requirements, and organizational policies.
• Balance operational efficiency with patient satisfaction, quality, and continuity of care.

Department Growth & Operational Strategy

• Develop scalable processes, organizational structures, and performance management systems to support continued growth.
• Identify opportunities to improve patient engagement, operational capacity, service quality, and financial performance.
• Lead cross-functional initiatives involving operations, clinical leadership, technology, and executive stakeholders.
• Translate organizational goals into actionable departmental strategies with measurable outcomes.
• Serve as a proactive, solutions-oriented leader who can adapt quickly to changing business priorities and operational demands.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Nursing, or a related field.
• Minimum of 5 years of progressive leadership experience in healthcare operations, preferably within HealthTech, telehealth, virtual care, or a technology-enabled healthcare services organization.
• Demonstrated experience leading and developing remote or geographically distributed teams, including managers or supervisors.
• Strong understanding of high-volume healthcare contact center operations, workforce management, staffing optimization, and performance metrics.
• Proven ability to establish, analyze, and improve KPIs related to productivity, patient engagement, operational efficiency, and quality.
• Experience utilizing healthcare technology platforms, CRM/EHR systems, reporting dashboards, and workflow automation tools.
• Familiarity with AI-enabled technologies and their practical application in improving business or healthcare operations.
• Demonstrated success implementing process improvements, scaling operations, and managing organizational change.
• Strong analytical, communication, problem-solving, and executive-level leadership skills.
• Ability to thrive in a fast-paced, evolving environment with competing priorities and ambitious performance expectations.

Preferred Qualifications

• Master's degree in Healthcare Administration, Business Administration, or a related field.
• Experience in a healthcare technology startup, rapidly growing telehealth organization, or digital health company.
• Clinical background or licensure, such as RN, BSN, or LCSW, combined with healthcare operations leadership experience.
• Experience supporting Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or other virtual care delivery programs.
• Experience implementing AI-powered tools, automated reporting, or technology-driven workflow improvements.
• Familiarity with healthcare reimbursement, care management billing requirements, and revenue-related operational metrics.
• Demonstrated success scaling remote healthcare teams while maintaining quality, productivity, and employee engagement.

What Success Looks Like

The successful Director of Care Management will:

• Build and maintain a highly productive, accountable, and engaged remote workforce.
• Improve patient outreach effectiveness, engagement, retention, and operational efficiency.
• Use performance data and real-time metrics to make informed decisions and address challenges proactively.
• Introduce technology, AI, and automation solutions that simplify workflows and improve productivity.
• Develop scalable systems and processes that support continued organizational growth.
• Collaborate effectively with clinical, technology, and executive leadership to advance Prevounce Health's mission.

Who Will Thrive in This Role?

We are looking for a forward-thinking leader who combines strong people management skills with operational expertise and a passion for healthcare innovation. You will be successful in this position if you enjoy working in a fast-moving environment, embrace new technology, make decisions using data, and know how to motivate remote teams to achieve ambitious goals. If you have successfully led technology-enabled healthcare operations and are excited about shaping the future of virtual care delivery, we encourage you to apply.

Compliance

This position requires full compliance with all applicable local, state, and federal laws and regulations, as well as Prevounce Health policies and procedures. The employee must protect confidential and sensitive information, respect the rights of clients and patients, and perform all duties in a manner consistent with Prevounce Health’s mission and values.

Prevounce Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on any characteristic protected by applicable law.