Director, Remote Care Operations & Strategy

Equip-fc0ac742; United States; Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Flex PTO policy (3-5 wks/year) + 11 US

Generous Parental Leave

Medical, Dental, Vision, Life, AD&D

Spring Health mental health benefit

EAP

HealthJoy healthcare concierge

401K option

Home internet stipend $50/mo

Initial home-based stipend up to $500

Home office stipend renewal at year 3

Company laptop

Job summary

Equip is seeking a Director of Business Operations to lead the Care Operations function, translating strategy into scalable systems that power care delivery and patient experience. This fully remote role guides analysts and project managers to drive growth and reliable care at scale.

You will own strategic planning, develop dashboards, and partner with Care Delivery and Care Experience leaders to standardize processes, improve efficiency, and ensure regulatory compliance while maintaining a

Qualifications

• 5+ years in business operations, management consulting, or similar in healthcare or high-growth.

Responsibilities

• Own strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and outcomes.
• Lead a team of analysts and project managers with direct management, performance oversight, and development.
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and patient/provider experience across Care Operations.
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure accountability and quality.
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms for growth.
• Perform other duties as assigned.

Skills

SQL

Data analysis

Project management

Stakeholder communication

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in business/related field

Tools

Excel

Google Sheets

Job description

Equip is seeking a Director of Business Operations to lead the Care Operations function, translating strategy into scalable systems that power care delivery and patient experience. This fully remote role guides analysts and project managers to drive growth and reliable care at scale.

You will own strategic planning, develop dashboards, and partner with Care Delivery and Care Experience leaders to standardize processes, improve efficiency, and ensure regulatory compliance while maintaining a