Manager of Care Management

Prevounce-Health; Indianapolis (IN); Remote; USD 90,000 - 140,000; Full time

Job summary

Prevounce Health in Indianapolis, IN offers a remote,full-time Manager of Care Management role overseeing distributed care management teams and daily operations across RPM, CCM, and APCM. You will drive efficiency, patient engagement, and program growth while aligning with clinical partners and quality standards.

The ideal candidate is hands-on, data-driven, with 3+ years in healthcare management, hands-on EMR experience, KPI tracking, and strong leadership to mentor staff and optimize workflows

Qualifications

• 3+ years in healthcare management or remote care operations.
• Hands-on EMR proficiency across major platforms (Epic, Cerner, NextGen, eClinicalWorks, AthenaHealth, AdvancedMD).
• Strong understanding of CMS RPM, CCM, and APCM billing workflows.
• Leadership experience with KPI-driven operations.
• Excellent communication and quality assurance skills.

Responsibilities

• Lead and coach Care Managers and admin staff with regular evaluations.
• Track performance metrics against efficiency goals (documented vs. worked hours, call metrics, financials).
• Manage assigned clinic accounts; liaison with clinic leadership.
• Oversee scheduling and coverage across primary, secondary, and tertiary support structures.
• Coordinate cross-functional projects with Marketing, Billing, and Engineering.
• Organize monthly dept meetings and cross-functional syncs.

Skills

Leadership

Healthcare operations

KPI tracking

Communication

Data management

Education

Master’s in Healthcare Administration / Public Health

Professional clinical credential (RN/LPN/BSN or CMA)

Tools

Epic

Cerner

NextGen

eClinicalWorks

AthenaHealth

AdvancedMD

Job description

Prevounce Health Manager of Care Management Indianapolis, IN·Remote·Full time

The Manager of Care Management oversees remote care management teams and daily operations across multiple healthcare practices. This role focuses on improving team performance, operational efficiency, patient engagement, and program growth across RPM, CCM, and APCM services. The ideal candidate is a hands-on, data-driven healthcare leader with strong experience managing remote teams, monitoring performance metrics, ensuring quality and compliance, and building relationships with clinical partners.

About Prevounce Health

Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform and other products are trusted by leading clinicians, hospital groups and health insurance companies to reduce costs, increase revenue while driving better health outcomes for patients. We have seen significant adoption of our products since launching in 2020 and are seeking talented and motivated individuals to join our tight-knit but growing team.

Description

Position Overview

The Manager of Care Management leads and optimizes remote care management operations, directly overseeing team leads, care managers, administrative staff, and program workflows across multiple healthcare clinics and partner practices. This position is responsible for driving efficiency, program growth, patient retention, quality standards, and operational compliance across Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Advanced Primary Care Management (APCM) service lines.

The ideal candidate is a hands-on, metrics-driven leader with deep expertise in managing remote teams. You excel at balancing quality with operational performance, managing partner clinic relationships, leading cross-functional alignment, and mentoring care management staff to achieve optimal patient outcomes and strict efficiency benchmarks.

Key Responsibilities Operations & Team Management

• Leadership & Supervision: Lead, coach, and manage a team of Care Managers and administrative staff. Conduct regular 1:1 meetings, performance evaluations, efficiency monitoring, and team huddles.
• Performance & Efficiency Tracking: Track team and individual performance metrics against efficiency goals (documented hours vs. worked hours, call center metrics, and financial performance).
• Account Oversight: Manage assigned clinic accounts. Serve as an operational contact for clinic practice managers, directors, and physician program champions.
• Workforce Management & Scheduling: Oversee scheduling, coverage plans, and account assignments across primary, secondary, and tertiary support structures.

Clinical Quality, SOPs & Governance

• SOP & Documentation Standards: Develop, review, and enforce Standard Operating Procedures (SOPs) across RPM, CCM, and APCM programs.
• Quality & Audit Compliance: Conduct chart audits to ensure accurate, audit-ready clinical documentation, accurate time tracking, appropriate protocol applications, and proper use of patient teach-back methods.
• Development & Training: Draft and execute training plans, staff re-trainings, and targeted 1:1 clinical mentorship to elevate documentation standards and clinical judgment.

Program Operations & Cross-Functional Collaboration

• Enrollment & Growth Support: Partner with clinic staff to drive dual-enrollment strategies (RPM + CCM/APCM) and manage outreach lists, cold-calling workflows, and in-office enrollment pathways.
• Interdepartmental Alignment: Work closely with Marketing, Logistics, Billing, and Engineering on collaborative projects to meet company wide goals
• Meeting Facilitation: Organize and lead monthly department meetings, weekly huddles, and cross-functional syncs.

Required Qualifications

• Clinical / Operational Experience: 3+ years in healthcare management, clinical care management, or remote patient care operations.
• EMR Proficiency: Hands-on experience across multiple major EMR platforms (Epic, Cerner, NextGen, eClinicalWorks, AthenaHealth, AdvancedMD).
• Program Knowledge: Strong understanding of CMS billing requirements and workflows for Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Advanced Primary Care Management (APCM).
• Leadership & Mentorship: Proven track record of managing clinical or care management teams, performance evaluations, and KPI-driven operations.
• Technical Competency: Advanced skills in Google Workspace (Docs, Sheets, Slides, Drive) and data management via spreadsheets.
• Communication & Quality Assurance: Exceptional verbal, written, and patient-coaching communication skills, with expertise in structured clinical documentation and quality auditing.

Preferred Qualifications

• Professional clinical credential/license (e.g., RN, LPN, BSN, or Certified Medical Assistant) or Master’s in Healthcare Administration / Public Health.
• Bilingual capabilities (English / Spanish) for cross-functional translation and patient outreach initiatives.
• Prior experience in a health-tech, SaaS, or remote patient care

Core Competencies

• Operational Efficiency & KPI Orientation: Focuses on call volume, documented clinical time, and milestone completion while maintaining exceptional patient care.
• Adaptability & Problem Solving: Rapidly adjusts to clinic workflow changes, EMR updates, and evolving healthcare guidelines.
• Cross-Functional Collaboration: Communicates seamlessly between internal teams and external practice leadership.
• Compassionate Leadership: Balances team accountability with continuous feedback, coaching, and professional growth.