Remote Care Coordinator: Patient Access & Reimbursement

Cardinal Health; Boise (ID); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

FSAs

Disability coverage

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide the patient through intake, investigate health insurance benefits, and coordinate with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing.

You will resolve complex payer issues and ensure a positive patient experience.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide the patient through intake, investigate health insurance benefits, and coordinate with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing.

You will resolve complex payer issues and ensure a positive patient experience.