Remote Care Coordinator: Patient Referrals & Support

Randstad USA; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

Sonexus Health is seeking a Care Coordinator for a fully remote, entry-level role. You will handle patient referrals, financial assistance applications, and follow-up calls, while entering details into our platform.

The position emphasizes clear communication and a patient-centered approach, with onboarding and training conducted virtually. Must have a high school diploma and relevant Medicare/Medicaid or HUB re-enrollment experience within the last 3 years.

Qualifications

• Must demonstrate clear verbal and written communication.
• Typing speed of at least 40 words per minute.
• Proficient with Microsoft Office and video conferencing tools.

Responsibilities

• Create and complete patient referrals and financial assistance applications.
• Place outbound calls for follow-ups and updates.
• Answer patient questions about their journey and status.
• Enter detailed information into proprietary software while talking with customers.
• Interact with referral sources to process new applicants.
• Provide empathetic, patient-centric support throughout the process.
• Manage patient accounts from initial contact to final decision.
• Apply training and policy knowledge to routine tasks.

Skills

Communication skills

Typing 40 WPM

Video conferencing

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Zoom

Job description

Sonexus Health is seeking a Care Coordinator for a fully remote, entry-level role. You will handle patient referrals, financial assistance applications, and follow-up calls, while entering details into our platform.

The position emphasizes clear communication and a patient-centered approach, with onboarding and training conducted virtually. Must have a high school diploma and relevant Medicare/Medicaid or HUB re-enrollment experience within the last 3 years.