Remote Patient Access Coordinator

A-Line Staffing Solutions LLC; Lewisville (TX); Remote; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Cardinal Health Sonexus Access and Patient Support is seeking a Senior Coordinator, Patient Access to handle calls, referrals, and patient inquiries from a remote location in the United States.

The role emphasizes compliance with payer policies, accurate data entry, and delivering empathetic, high-quality support to patients and providers. Training is provided; remote work requires a dedicated home office and reliable internet.

Qualifikationen

• High School Diploma, GED or equivalent work experience.
• 1-3 years in related field preferred.
• Previous customer service experience preferred.
• Knowledge of call center practices and payer policies is preferred.
• Excellent written and oral communication and problem-solving skills.
• Strong people skills with empathy and adaptability.
• Robust computer literacy including data entry and MS Office.

Aufgaben

• Handle inbound and outbound calls and aim for one-call resolutions.
• Report adverse events within required timelines.
• Create referrals and applications and stay updated on policy changes.
• Investigate and resolve patient/physician inquiries.
• Enter information into proprietary software during calls and conversations.
• Place outbound follow-ups or confirmations to patients.
• Provide superior customer support and empathy.
• Process new applicants with patient referral sources.
• Manage patient accounts from initial contact to final decision.

Kenntnisse

Customer service

Communication

Problem-solving

MS Office

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Cardinal Health Sonexus Access and Patient Support is seeking a Senior Coordinator, Patient Access to handle calls, referrals, and patient inquiries from a remote location in the United States.

The role emphasizes compliance with payer policies, accurate data entry, and delivering empathetic, high-quality support to patients and providers. Training is provided; remote work requires a dedicated home office and reliable internet.