Remote Patient Care Coordinator – Healthcare Support

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off (PTO) and holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Patient Care Coordinator for remote, work-from-home in the United States. This role supports patients, providers and members by handling inbound calls, assisting with insurance questions and triage.

The position offers competitive hourly pay and a benefits package. Candidates should have a high school diploma or GED, healthcare experience, strong computer and communication skills, and be comfortable providing compassionate, patient-centered service.

Qualifications

• High School Diploma or GED is required and will be verified during background check.
• Healthcare experience in front office, PBX/911 operator, medical assistant, nursing assistant or similar is required.
• Strong computer experience including data entry and screen navigation.
• Experience with Microsoft Outlook and Word.
• Excellent customer service and communication skills.

Responsibilities

• Take inbound calls from patients, providers and members.
• Help manage calls for patients that may be sick, in an emergent situations or more
• Support members with their insurance needs, questions or concerns
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
• Answer inquiries on benefit claims, appeals, and authorizations
• The best part, you will be making a difference in someone's life!

Skills

Customer service

Communication

Empathy

Data entry

Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is seeking a Patient Care Coordinator for remote, work-from-home in the United States. This role supports patients, providers and members by handling inbound calls, assisting with insurance questions and triage.

The position offers competitive hourly pay and a benefits package. Candidates should have a high school diploma or GED, healthcare experience, strong computer and communication skills, and be comfortable providing compassionate, patient-centered service.