Care Coordinator (Patient Access) – Remote Call Center

A-Line Staffing Solutions; Lewisville (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

A-Line Staffing Solutions is hiring a Care Coordinator for a remote call center role focused on patient access and referral processing. You will handle inbound and outbound calls, document accurately, and guide accounts from initial contact through approval or denial, delivering empathetic support.

Applicants should have strong customer service skills, insurance knowledge, and meticulous attention to detail.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1–3 years related experience in call center, patient services or customer support.
• Strong computer skills: data entry and Microsoft Office.
• Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred.

Responsibilities

• Handle inbound and outbound calls; identify needs and provide one-call resolution when possible.
• Create/complete accurate referrals and applications; keep accounts current with process updates.
• Resolve patient/provider/physician questions and concerns in a timely manner.
• Perform real-time documentation and data entry in proprietary software while on calls.
• Place outbound follow-up calls for confirmations and status checks.
• Manage patient accounts from initial referral through final approval/denial; maintain quality and empathy.

Skills

Customer service

Communication

De-escalation

Problem solving

Multitasking

Data entry

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Care Coordinator (Patient Access) – Remote Call Center

Location: Remote (work-from-home; dedicated private workspace required)

Schedule: Full-time 40 hrs/week | Monday–Friday availability required between 7:00 AM–8:00 PM CST (assigned shift varies)

Training: Monday–Friday 8:00 AM–5:00 PM CST (mandatory on-camera attendance)

Pay: $20.00/hr

Summary

Hiring a Care Coordinator to support patient access and referral processing for specialty therapies in a fast-paced remote call center environment. This Care Coordinator position focuses on inbound/outbound calls, accurate documentation, and guiding patient accounts from initial contact through approval/denial—while delivering an empathetic, supportive experience. If you have strong customer service skills, insurance/benefits knowledge, and high attention to detail,

Application requirement: Candidates must complete MS Office and Business Etiquette assessments and required screening questions. Assessments/screening must be completed on a laptop/desktop using Google Chrome (no phone/tablet).

Responsibilities

Handle inbound and outbound calls; identify needs and provide one-call resolution when possible Create/complete accurate referrals and applications; keep accounts current with process updates Resolve patient/provider/physician questions and concerns in a timely manner Perform real-time documentation and data entry in proprietary software while on calls Place outbound follow-up calls for confirmations and status checks Manage patient accounts from initial referral through final approval/denial Maintain quality, professionalism, and empathy while controlling call flow and educating callers Report adverse events within required timeframes

Qualifications

High School Diploma/GED (or equivalent experience) 1–3 years related experience preferred (call center, patient services, customer support) Strong computer skills: data entry + Microsoft Office (Excel/Outlook/Word) Excellent communication, problem-solving, de-escalation, and customer service skills Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred Ability to multitask in a high-volume environment with strict accuracy expectations

Tech requirements

hardwired high-speed internet (DSL/Cable/Fiber only; no Wi Fi/cellular/satellite), 15 Mbps down / 5 Mbps up, ping ≤ 30 ms