Remote Case Manager – Patient Access

Cardinal Health; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

myFlexPay wage access

Job summary

Cardinal Health is hiring for a remote Patient Support role within Sonexus Health. You will be the first contact on calls, guide enrollment forms, and maintain precise records while supporting patients and providers. Flexible hours during CST workday apply.

The position emphasizes high-volume, accurate data entry, problem-solving, and collaboration with regional teams to resolve issues and secure coverage for therapies.

Qualifications

• 1-2 years of Pharmacy and/or Medical Claims billing and Coding work experience
• 1-2 years experience with Prior Authorization and Appeal submissions
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage
• High School diploma or equivalent preferred

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Resolve patient’s questions and any representative for the patient’s concerns regarding status of their request for assistance
• Update internal treatment plan statuses and external pharmacy treatment statuses
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
• Self-audit intake activities to ensure accuracy and efficiency for the program

Skills

Customer service

Medicare knowledge

Prior Authorization

Phone support

MS Office

Bilingual

Education

High School diploma

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Cardinal Health is hiring for a remote Patient Support role within Sonexus Health. You will be the first contact on calls, guide enrollment forms, and maintain precise records while supporting patients and providers. Flexible hours during CST workday apply.

The position emphasizes high-volume, accurate data entry, problem-solving, and collaboration with regional teams to resolve issues and secure coverage for therapies.